Laurent Damange

Biography

Présentations

Open source telephony and business intelligence

Track: When Open Source Fosters Open Innovation

We know that phone systems meets call center needs offering services to power their business. Open source phone systems go further crossing phone statistics and business indicators ! This is only possible if the information system is open and you can access the source code. And it is even easier if the different providers of information system work together. Let us illustrate this with a successful collaboration between open source companies (Avencall and Altic) who deliver their common customer resources, tools and methods to collect, consolidate, model data to facilitate decision making.